Your Dripping Springs Water Bill Is Changing — Here's What Residents Need to Know

If you are a Dripping Springs water customer, your billing situation just changed. Starting with March usage, the City of Dripping Springs is taking over direct management of wastewater billing. That means your first city-billed statement is on the way — and your April bill is when most residents will feel the difference.

Here is a plain-English breakdown of what is happening and what to expect.

What Changed

Previously, wastewater billing for many Dripping Springs customers was handled through the Dripping Springs Water Supply Corporation (DSWSC). The city is now stepping in to manage that process directly.

This is a billing and administration change — the pipes, the service, and the rates themselves are not what is changing. What is different is who sends you the bill and who you contact with questions.

What to Expect

• First affected billing period: March 2026 usage
• First bill you will receive: Expected to arrive in April
• Watch your mailbox (and email) for communication from the City of Dripping Springs about your account setup

If you are currently on autopay through DSWSC, pay close attention to any transition notices. You may need to update your payment method or account login. Do not wait until your bill is past due to sort this out — contact the city proactively if you have not heard anything by mid-April.

Who to Contact

The city has dedicated contacts for billing questions:

• Email: UtilityService@cityofdrippingsprings.com
• Phone: 512-858-4725

If something looks off on your bill — an unexpected amount, a missing charge, or confusion about your account — these are your people. Reach out early rather than waiting.

Why the City Is Taking This Over

Local utility management might sound like inside baseball, but it has real implications for how Dripping Springs handles growth. Direct billing gives the city better visibility and control over its wastewater system — a critical factor as thousands of new homes continue coming online in communities like Caliterra, Belterra, and The Headwaters.

At the State of the City address earlier this year, Mayor Todd Purcell flagged wastewater capacity as one of the city's most pressing near-term infrastructure challenges. Taking billing in-house is part of a broader effort to manage that system more directly.

Bottom Line

Your wastewater service is not changing. The water still flows, the treatment still happens — you are just going to get your bill from a different place starting this spring.

Keep an eye on your mail this month, update any autopay if needed, and reach out to the city at 512-858-4725 or UtilityService@cityofdrippingsprings.com if you have questions. Small logistical change — but one worth knowing about before your April statement arrives.